Global Health Ideas

Finding global health solutions through innovation and technology

Case Studies/Publications

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This page is intended to be a gathering of insightful case studies and useful publications. We welcome suggestions for the list (

Health eCommunication Cases Examples

What Works, World Resources Institute

ICT Success Stories (from Geekcorps)

STEP – Sustainable Technology Education Project

UC Berkeley-UNIDO Case Studies

University of Michigan BOP Case Studies (CK Prahalad 2003, see bottom of page for cases and videos)

World Business Council Cases Studies Health Case Studies

Healthcare Informatics Case Studies (very short descriptions from Dimagi)

Ogilvy Healthcare Practice Group (Case studies on right hand side column)

Business and Malaria (Harvard and World Economic Forum)

Using widgets for personal fundraising (Case study by Beth Kanter)

InfoDev Case Studies (funded by World Bank)

New Global Mortality & Burden of Disease Projections

McKinsey NonProfit Quarterly

Will Balbir Pasha get AIDS?: case study: an innovative approach to reducing HIV/AIDS prevalence through targeted mass media communications in Mumbai, India

Written by Aman

November 28, 2006 at 8:57 pm

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  1. Better Clinical Decisions through innovative communication

    Poor attendance at specialist MDT meetings was a problem which potentially resulted in sub-optimal clinical expertise and lower standards of patient care. Clinical resistance to existing teleconferencing technology was high.

    WLCN commissioned a feasibility study and service specification for a new teleconferencing system, which was put to European tender. The solution would need to link 11 hospital sites across the network in order to enhance MDT working and improve the standard of patient care. Led by project manager Alan Lowe decision panels were established which were clinically driven rather than financially or technologically.

    A highly innovative yet risky solution was chosen from the USA. IOCOM is customisable software that allows multi-site simultaneous connection, multi-image displays and can be deployed on any standard PC. The solution allows many features than were previous deemed not possible by traditional VC systems.

    This is the first time this solution has been employed in the NHS. It is the first use of a multi site, multi image teleconferencing solution that operates over the N3 network. It can transmit large amounts of clinical information, such as PACS & Pathology, cancer information management data and any computer image such as PowerPoint presentations can be sent simultaneously to a meeting.

    The system is scaleable, which allows individuals to meet from specific locations such as conference or meeting rooms, small offices, desktop and laptop connections and the meetings can be joined by telephone also.

    The solution is the first videoconferencing solution to run completely over the NHS’s own N3 network. The system has a quality of service which guarantees priority to the audio and video data which ensures reliable performance. The N3 connectivity also guarantees the security of the data and eliminates ISDN call charges.

    Since the system went live collaborative working and clinical commitment to specialist MDTs is greatly improved. Realised benefits include reduced clinician time spent travelling and subsequently increased front-line clinical time.

    Improved attendance at MDT meetings results in enhanced clinical decisions through greater shared expertise. Attendance at MDT meetings has been monitored to compare pre and post teleconferencing system implementation. A number of new specialist MDTs have now been able to become established since the system went live.

    The running costs of the system have reduced significantly as a result of switching from ISDN to IP. The solution operates on the N3 network so there are no running costs.

    Total call charges costs £96’192
    Line Rental £13’200
    Support £21’200
    Total overall saving per year £130′ 592

    User satisfaction has been very high to date, with a survey showing over half of users rated the system as either good or excellent. It is anticipated that satisfaction levels will continue to improve as initial operational issues are resolved and user confidence grows.

    This model of clinical engagement has provided a framework for future service improvement projects. The Cancer community is recommending the solution as the future teleconferencing package of choice based on clinician requirements. It is endorsed by the National Cancer Tsar and discussions are ongoing for roll-out across London and England.

    For more Information contact the cancer network on communications manager Gayle Budden on 0207 150 8106

    Charlotte Woods

    April 30, 2009 at 3:11 pm

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